The organisation left a lot to be desired. The ride is free, but you have to book for a specific time, which we did. Then, just before your ride you go up to the entry area for the North Star and check in, and they give you the ticket. Worked quite well for us, but a lot of people didn't understand the process and there wasn't any obvious way to find out. In the few minutes we were waiting for our turn, people kept showing up without bookings and wanting to go on the ride. The young man who was trying to organise it was getting very stressed out and it's not totally surprising either; a couple of people were quite rude to him; unnecessary (since he clearly wouldn't have been the person who created the process) and for the same reason, unlikely to achieve anything either (since he just as clearly wouldn't be senior enough to change the rules).
The ride itself was excellent - the view from on high was astounding.
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